Evening & Weekend Test Center Proctor

Bridgewater Bagel & Coffee; Bridgewater, Northern (MA, KY); Hybrid; USD 20,000 - 29,000; Part time

Job summary

Bridgewater State University is seeking a seasonal Test Center Proctor to support testing services in the Academic Achievement Center. The role involves check-in of candidates, collecting fees, and maintaining test security during evening and weekend shifts.

Responsibilities include scheduling, answering inquiries, monitoring test rooms, and reporting irregularities, with a focus on confidentiality and professional conduct. Prior IT familiarity and strong customer service are preferred.

Qualifications

• One – three years related experience.
• Strong customer service skills.
• Availability to work evenings and Saturdays as required by Testing Coordinator.
• Strong computer skills and a demonstrated history of working closely with information technology.
• Web, e-mail, Microsoft Office, and general knowledge of computer hardware and software.
• Detail-oriented, well-organized, outgoing, and ability to work independently and collaboratively.
• Ability to remain calm and act professionally during high-stress and busy situations.
• Comfort interacting with university students, faculty, and staff members.

Responsibilities

• Schedule appointments, maintain office filing, forms, and testing materials.
• Answer phone calls and promptly respond to voicemail and e-mail.
• Provide test information, monitor test candidates/ test room and answer candidates’ general questions.
• Document and report test irregularities and cheating incidents.
• Interact with off-site technical support teams to troubleshoot technical problems during testing.
• Ensure customer confidentiality and test security.
• Maintain a professional attitude and attire.
• Perform additional administrative tasks as assigned.
• Some evening and weekend hours are required.

Skills

Customer service

Computer skills

Evenings & weekends

Office software

Attention to detail

Independent work

Professional demeanor

Calm under pressure

Job description

Bridgewater State University is seeking a seasonal Test Center Proctor to support testing services in the Academic Achievement Center. The role involves check-in of candidates, collecting fees, and maintaining test security during evening and weekend shifts.

Responsibilities include scheduling, answering inquiries, monitoring test rooms, and reporting irregularities, with a focus on confidentiality and professional conduct. Prior IT familiarity and strong customer service are preferred.