Test Center Proctor Support

Bridgewater Bagel & Coffee; Bridgewater, Northern (MA, KY); Hybrid; USD 20,000 - 29,000; Part time

Job summary

Bridgewater State University is seeking a seasonal Test Center Proctor to support testing services in the Academic Achievement Center. The role involves check-in of candidates, collecting fees, and maintaining test security during evening and weekend shifts.

Responsibilities include scheduling, answering inquiries, monitoring test rooms, and reporting irregularities, with a focus on confidentiality and professional conduct. Prior IT familiarity and strong customer service are preferred.

Qualifications

• One – three years related experience.
• Strong customer service skills.
• Availability to work evenings and Saturdays as required by Testing Coordinator.
• Strong computer skills and a demonstrated history of working closely with information technology.
• Web, e-mail, Microsoft Office, and general knowledge of computer hardware and software.
• Detail-oriented, well-organized, outgoing, and ability to work independently and collaboratively.
• Ability to remain calm and act professionally during high-stress and busy situations.
• Comfort interacting with university students, faculty, and staff members.

Responsibilities

• Schedule appointments, maintain office filing, forms, and testing materials.
• Answer phone calls and promptly respond to voicemail and e-mail.
• Provide test information, monitor test candidates/ test room and answer candidates’ general questions.
• Document and report test irregularities and cheating incidents.
• Interact with off-site technical support teams to troubleshoot technical problems during testing.
• Ensure customer confidentiality and test security.
• Maintain a professional attitude and attire.
• Perform additional administrative tasks as assigned.
• Some evening and weekend hours are required.

Skills

Customer service

Computer skills

Evenings & weekends

Office software

Attention to detail

Independent work

Professional demeanor

Calm under pressure

Job description

Title

Title Test Center Proctor Support

Department Summary

Testing Services supports the educational mission of Bridgewater State University by providing students and members of the southeastern Massachusetts community with high quality testing and assessment services that aid in the pursuit of academic and professional excellence. As a subscriber to the National College Testing Association’s ( NCTA ) Professional Standards and Guidelines, we aim to provide a secure, efficient, and comfortable testing environment.
Located in the Academic Achievement Center on the ground floor of the Clement C. Maxwell Library, Testing Services offers the southeastern Massachusetts, New England, and BSU student community a variety of academic and professional exams.

Position Summary

Test Proctors will serve Testing Services to check in computer and paper-based test candidates according to Testing Services’ and our vendors’ protocol, which includes, but is not limited to, collecting test fees; checking and verifying identification; preparing test stations; printing score reports; and other duties as assigned. This seasonal position will primarily support placement testing during evening and weekend hours. This temporary appointment is of a limited duration to meet a special need in the department of Testing Services.

Position Type

• Schedule appointments, maintain office filing, forms, and testing materials
• Answer phone calls and promptly respond to voicemail and e-mail
• Provide test information, monitor test candidates/ test room and answer candidates’ general questions
• Document and report test irregularities and cheating incidents
• Interact with off-site technical support teams to troubleshoot technical problems during testing
• Ensure customer confidentiality and test security
• Maintain a professional attitude and attire
• Perform additional administrative tasks as assigned
• Some evening and weekend hours are required

Required Qualifications

• One – three years related experience.
• Strong customer service skills.
• Availability to work evenings and Saturdays as required by Testing Coordinator.
• Strong computer skills and a demonstrated history of working closely with information technology.
• Web, e-mail, Microsoft Office, and general knowledge of computer hardware and software.
• Detail-oriented, well-organized, outgoing, and ability to work independently and collaboratively.
• Ability to remain calm and act professionally during high-stress and busy situations.
• Comfort interacting with university students, faculty, and staff members.

The University considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer.

EEO Statement

Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

Hourly Rate (Non-Exempt)

Hourly Rate (Non-Exempt) $18.00

Posting Number

Posting Number T02537P

Open Date

Application Review Start Date

Close Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

Equal Opportunity Employer

Bridgewater State University is an equal opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.