Test Center Proctor — Full Benefits & Flexible Scheduling

PSI Services LLC; West Springfield (MA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Full benefits (medical, dental, vision

Paid time off and retirement plans

Flexible scheduling

Career development and training

Wellness programs and global init.

Volunteer opportunities

Job summary

PSI Services LLC is hiring a Test Center Administrator (Exam Proctor) in West Springfield, MA. The role is full-time, on-site, with a schedule Mon/Thu/Fri/Sat 8a-5p. Requires a high school diploma and US citizenship, with training provided for this entry-level position.

You will welcome test takers, verify IDs, maintain exam security, set up workstations, and assist with accessibility needs. Competitive benefits and career development opportunities accompany the role.

Qualifications

• High school diploma or equivalent.
• US citizenship is required.
• Customer service experience preferred (training provided).
• Strong communication skills and attention to detail.
• Ability to remain calm under pressure and handle sensitive situations.
• Basic computer skills; Microsoft Office experience is a plus.
• Physical ability to stand/walk for up to 40% of your shift.
• Commitment to exam security and compliance.

Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
• Provide support for test takers with accessibility needs.

Skills

Customer service

Strong communication

Attention to detail

Calm under pressure

Basic computer skills

Education

High school diploma

Tools

Microsoft Office

Job description

PSI Services LLC is hiring a Test Center Administrator (Exam Proctor) in West Springfield, MA. The role is full-time, on-site, with a schedule Mon/Thu/Fri/Sat 8a-5p. Requires a high school diploma and US citizenship, with training provided for this entry-level position.

You will welcome test takers, verify IDs, maintain exam security, set up workstations, and assist with accessibility needs. Competitive benefits and career development opportunities accompany the role.