Evening & Weekend Retail Lead — Customer Experience

Amazon Inc.; Chicago (IL); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Benefits available

Job summary

Amazon Inc. is seeking a Retail Lead Associate (Reduced-Time) in Chicago, IL to support customer experience operations. Starting pay is $20.50 per hour with benefits; reduced-time hours average 30–39 hrs/week, with availability Sunday-Thursday evenings.

You will engage customers, manage inventory systems, mentor peers, and help maintain safety and standards while adapting to a fast-paced environment. Flexible hours include nights, weekends, and holidays.

Qualifications

• High school or equivalent diploma.
• 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Skills

Attention to detail

Prioritization

Willingness to learn

Customer focus

Education

High school diploma

Tools

Inventory management systems

Job description

Amazon Inc. is seeking a Retail Lead Associate (Reduced-Time) in Chicago, IL to support customer experience operations. Starting pay is $20.50 per hour with benefits; reduced-time hours average 30–39 hrs/week, with availability Sunday-Thursday evenings.

You will engage customers, manage inventory systems, mentor peers, and help maintain safety and standards while adapting to a fast-paced environment. Flexible hours include nights, weekends, and holidays.