Evening & Weekend Front Desk Agent – Guest Services Pro

RAINMAKER TEAM LLC; Lexington (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

RAINMAKER TEAM LLC in Lexington, Kentucky, is seeking a friendly Front Desk Agent for our hotel. You will manage reservations, greet guests, and assist with requests during their stay, while delivering exceptional service in a fast-paced environment.

The ideal candidate is reliable for evenings and weekend shifts, has strong communication skills, and is comfortable using reservation systems and Microsoft Office to support daily operations.

Qualifications

• Experience in front desk or customer service is preferred.
• Strong communication and interpersonal skills.
• Flexible to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in/out using a computerized system
• Handle guest requests and information gathering
• Assist with check-in/check-out processes and payments
• Answer calls and online inquiries promptly
• Support event setup and guest services
• Address guest complaints professionally
• Perform light cleaning and restocking as needed
• Other duties as assigned

Skills

Customer service

Multitasking

Communication

Computer literacy

Tools

Microsoft Office

Reservation systems

Job description

RAINMAKER TEAM LLC in Lexington, Kentucky, is seeking a friendly Front Desk Agent for our hotel. You will manage reservations, greet guests, and assist with requests during their stay, while delivering exceptional service in a fast-paced environment.

The ideal candidate is reliable for evenings and weekend shifts, has strong communication skills, and is comfortable using reservation systems and Microsoft Office to support daily operations.