Front Desk Agent - Courtyard Lexington South

RAINMAKER TEAM LLC; Lexington (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

RAINMAKER TEAM LLC in Lexington, Kentucky, is seeking a friendly Front Desk Agent for our hotel. You will manage reservations, greet guests, and assist with requests during their stay, while delivering exceptional service in a fast-paced environment.

The ideal candidate is reliable for evenings and weekend shifts, has strong communication skills, and is comfortable using reservation systems and Microsoft Office to support daily operations.

Qualifications

• Experience in front desk or customer service is preferred.
• Strong communication and interpersonal skills.
• Flexible to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in/out using a computerized system
• Handle guest requests and information gathering
• Assist with check-in/check-out processes and payments
• Answer calls and online inquiries promptly
• Support event setup and guest services
• Address guest complaints professionally
• Perform light cleaning and restocking as needed
• Other duties as assigned

Skills

Customer service

Multitasking

Communication

Computer literacy

Tools

Microsoft Office

Reservation systems

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. This position will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. This position must be able to reliably work evenings and weekends

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as amenity deliveries and information gathering
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and/or reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed