Front Desk Agent - Courtyard Lexington South

Kaizen Lab Inc.; Lexington (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Kaizen Lab Inc. is seeking a friendly Front Desk Agent to join our hotel team. You will manage reservations, check guests in and out, handle payments, and address guest needs with professional service.

The ideal candidate has strong communication and multitasking abilities, experience with reservation systems, and proficiency with standard office software. Evening and weekend availability is required in a fast-paced setting.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and/or reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as amenity deliveries and information gathering
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Reservation systems

Computer proficiency

Tools

Microsoft Office

Reservation management systems

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. This position will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. This position must be able to reliably work evenings and weekends

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as amenity deliveries and information gathering
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and/or reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed