Front Desk Agent - Courtyard Lexington South

Rainmaker Hospitality; Lexington (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Rainmaker Hospitality in Lexington, KY seeks a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs. The role requires excellent customer service and the ability to work evenings and weekends.

You will handle phone inquiries, process payments, issue keys, and support events setup in a fast-paced hotel environment with a focus on guest satisfaction.

Qualifications

• Experience in front desk or customer service is preferred.
• Strong communication and interpersonal abilities.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems, especially reservation software and MS Office.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as amenity deliveries and information gathering
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Reservation systems / MS Office

Tools

Reservation management systems

Microsoft Office

Job description

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. This position will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. This position must be able to reliably work evenings and weekends

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as amenity deliveries and information gathering
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and/or reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed