Evening & Weekend Concierge: Create Welcoming Communities

Bozzuto; Miami Beach (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Bozzuto in Miami Beach is seeking a Resident Concierge who will be the first contact for prospects and residents, delivering stellar first impressions and building lasting relationships. You will know the names and favorite things of your customers, including the four-legged ones, and personalize every interaction.

Responsibilities include solving problems, planning events, promoting brand loyalty, generating social media awareness, encouraging reviews, and organizing front desk logistics with

Qualifications

• 2+ years of experience in a hospitality, retail, travel or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

Skills

Communication skills

Hospitality experience

Job description

Bozzuto in Miami Beach is seeking a Resident Concierge who will be the first contact for prospects and residents, delivering stellar first impressions and building lasting relationships. You will know the names and favorite things of your customers, including the four-legged ones, and personalize every interaction.

Responsibilities include solving problems, planning events, promoting brand loyalty, generating social media awareness, encouraging reviews, and organizing front desk logistics with