Evening Store Operations Manager

Food Lion; Conover (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Food Lion is seeking an Evening Operations Manager to support the Store Manager and drive performance across all departments. You will hire, train, coach, and develop associates, manage schedules, assure safety, food safety, and loss prevention, and use tools like ACIS and reports to meet budgeted results.

You will lead by example, ensure excellent customer service, and maintain merchandising standards, while complying with policies and local regulations.

Qualifications

• High school diploma or equivalent is required.
• Department Manager or equivalent experience is required.
• Accredited as a Certified Food Safety Manager or eligible to obtain accreditation within 90 days.

Responsibilities

• Assist the Store Manager and Assistant Store Manager with day-to-day operations.
• Responsible for hiring, training, and developing associates.
• Manage performance through coaching, appraisal and disciplinary actions.
• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and easy service.
• Provide leadership to promote Food Lion's guiding principles and values.
• Ensure proper control of store funds and assets.
• Observe safety and food safety standards and company policies.
• Use company tools and reports to manage scheduling, inventory, and operations.
• Support achievement of store budgeted financial and operating results.
• Maximize sales through strong customer service and reduce shrink.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Decision making

Coaching

Education

High school graduate or equivalent

Certified Food Safety Manager or equivalent

Tools

ACIS

CBT training

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 555183
Address: USA-NC-Conover-104 Thornburg Dr Se #L
Store Code: Store 00461 Grocery (7210703)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Responsible for retail store operations during the evening hours making decisions impacting store associates,
merchandise quality and presentation and the level of service offered to our customers. Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels.

DUTIES AND RESPONSIBILITIES

• Assist the Store Manager and Assistant Store Manager with the day-to-day operations of the entire store
• Responsible for hiring, training, and developing associates
• Manage performance through performance management, coaching, appraisal and disciplinary efforts
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion's Guiding Principles, Core Values, Vision and Strategy
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Support the achievement of store budgeted financial and operating results
• Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices to ensure that inventory and moneys are accounted for; provides coaching for associates to recognize and prevent losses
• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures
• Ensure compliance with local, state and federal regulations
• Ensure that staffing schedules across departments meet the business needs
• Constant interaction with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties and projects as assigned"

QUALIFICATIONS

• High school graduate or equivalent
• Department Manager or equivalent experience required
• Strong understanding of store operations and total store merchandising techniques
• Excellent interpersonal, customer service and communication skills
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances"
• Desire and ability to lead and manage associates throughout multiple departments
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained
while employed in a position requiring accreditation"

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions
• Ability to use hand held computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check invoices, dates, and other written documents"

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.