Evening Store Leader: Retail Ops & Customer Excellence

Food Lion; Sunset Beach (NC); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Food Lion is seeking a Store Manager-level candidate for evening shift operations. You will lead store associates, hire and train staff, and guide performance to ensure high service levels and adherence to safety standards.

Responsibilities include managing budgets, ensuring product quality and availability, and maintaining store policies. Strong leadership and communication are essential, with emphasis on customer service and loss prevention.

Formación

• High school graduate or equivalent
• Department Manager or equivalent experience required
• Strong understanding of store operations and total store merchandising techniques
• Excellent interpersonal, customer service and communication skills
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Desire and ability to lead and manage associates throughout multiple departments
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a
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Responsabilidades

• Assist the Store Manager and Assistant Store Manager with day-to-day operations
• Responsible for hiring, training, and developing associates
• Manage performance through coaching, appraisal and disciplinary efforts
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
• Provide leadership and motivation within the store to promote Food Lion's Guiding Principles, Core Values, Vision and Strategy
• Ensure proper control of all store funds and company assets
• Observe and correct unsafe conditions that could cause associate or customer accidents
• Observe and ensure compliance with company guidelines, policies, security, safety, and food safety standards
• Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering, and business information systems
• Support the achievement of store budgeted financial and operating results
• Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices to ensure that inventory and moneys are accounted for
• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures
• Ensure compliance with local, state and federal regulations
• Ensure that staffing schedules across departments meet the business needs
• Constant interaction with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties and projects as assigned

Conocimientos

Store operations

Leadership

Customer service

Communication

Team development

Decision making

Safety compliance

Educación

High school diploma

Herramientas

ACIS

CAO

Descripción del empleo

Food Lion is seeking a Store Manager-level candidate for evening shift operations. You will lead store associates, hire and train staff, and guide performance to ensure high service levels and adherence to safety standards.

Responsibilities include managing budgets, ensuring product quality and availability, and maintaining store policies. Strong leadership and communication are essential, with emphasis on customer service and loss prevention.