Evening Store Operations Leader

Food Lion; Greenville (SC); Presencial; USD 56.000 - 76.000; Jornada completa

Descripción de la vacante

Food Lion in Greenville, SC seeks an Evening Operations Leader to support the Store Manager and drive high standards in customer service, safety, and merchandising. You will oversee daily tasks, training, coaching, and performance management to ensure a secure, efficient, and welcoming store environment.

The role emphasizes leadership, adherence to Food Lion values, and effective use of store tools to monitor budgets, inventory, and service levels.

Formación

• High school graduate or equivalent.
• Department Manager or equivalent experience required.
• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates across multiple departments.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position.

Responsabilidades

• Assist the Store Manager and Assistant Store Manager with the day-to-day operations of the entire store.
• Responsible for hiring, training, and developing associates.
• Manage performance through performance management, coaching, appraisal and disciplinary efforts.
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service.
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion's Guiding Principles, Core Values, Vision and Strategy.
• Ensure proper control of all store funds and company assets.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards.
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
• Support the achievement of store budgeted financial and operating results.
• Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices to ensure that inventory and moneys are accounted for; provides coaching for associates to recognize and prevent losses.
• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures.
• Ensure compliance with local, state and federal regulations.
• Ensure that staffing schedules across departments meet the business needs.
• Constant interaction with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful.
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Perform all other duties and projects as assigned.

Conocimientos

Interpersonal skills

Customer service

Communication skills

Organizational skills

Problem solving

Leadership

Staff management

Educación

High school graduate or equivalent

Department Manager or equivalent experience

Descripción del empleo

Food Lion in Greenville, SC seeks an Evening Operations Leader to support the Store Manager and drive high standards in customer service, safety, and merchandising. You will oversee daily tasks, training, coaching, and performance management to ensure a secure, efficient, and welcoming store environment.

The role emphasizes leadership, adherence to Food Lion values, and effective use of store tools to monitor budgets, inventory, and service levels.