Evening Store Leader — Ops, Safety & People Development

Food Lion; Martinsville (VA); On-site; USD 52,000 - 66,000; Full time

Job summary

Food Lion in Martinsville, VA is seeking an experienced Store Manager to oversee evening retail operations, drive safety and quality, and ensure exceptional service for every customer.

You will hire, train and develop associates, manage performance, monitor financials and inventory, coach for losses, and uphold Food Lion's standards, policies and local regulations. This role also requires strong leadership, organization and the ability to adapt to fast-paced store conditions.

Qualifications

• High school graduate or equivalent.
• Department Manager or equivalent experience required.
• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.

Responsibilities

• Assist the Store Manager and Assistant Store Manager with the day-to-day operations of the entire store.
• Responsible for hiring, training, and developing associates.
• Manage performance through performance management, coaching, appraisal and disciplinary efforts.
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service.
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion's Guiding Principles, Core Values, Vision and Strategy.
• Ensure proper control of all store funds and company assets.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards.
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
• Support the achievement of store budgeted financial and operating results.
• Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices to ensure that inventory and moneys are accounted for; provides coaching for associates to recognize and prevent losses.
• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures.
• Ensure compliance with local, state and federal regulations.
• Ensure that staffing schedules across departments meet the business needs.
• Constant interaction with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful.
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Perform all other duties and projects as assigned

Skills

Interpersonal skills

Customer service

Communication skills

Leadership

Problem solving

Education

High school diploma or equivalent

Job description

Food Lion in Martinsville, VA is seeking an experienced Store Manager to oversee evening retail operations, drive safety and quality, and ensure exceptional service for every customer.

You will hire, train and develop associates, manage performance, monitor financials and inventory, coach for losses, and uphold Food Lion's standards, policies and local regulations. This role also requires strong leadership, organization and the ability to adapt to fast-paced store conditions.