Evening Shift Leader - Coaching, Guest Service & Growth

Dunkin'; East Greenwich (RI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Potential earning up to $18/hour

Tips

Free coffee

Free donuts

Employee meal during shift

Growth opportunities

Paid time off

Supplemental income opportunities

Management training program

Job summary

Dan's Management Co. is seeking a PM Supervisor for our Dunkin restaurants in Rhode Island. You will coach team members, ensure brand standards, deliver guest service, and prepare the store for end-of-day closure. You’ll set goals, assign tasks, and provide timely feedback to maintain quality and speed.

The role requires a strong guest focus, ability to count money, and willingness to work nights, weekends and holidays. Franchisee-operated with opportunities for growth and a supportive team.

Qualifications

• Fluent in English.
• Capable of counting money and making change.
• Must be a minimum of 18 years of age and have reliable transportation.
• Nights, weekends and holiday are required.

Responsibilities

• Strong guest focus - greets and serves guests while providing excellent customer service.
• Anticipates and understands guest needs and strives to exceed expectations.
• Delegates tasks, maintains quality and quantity of all products during shifts.
• Welcome and assist in training of new crew members.
• Properly handle customer complaints, resolve guest issues quickly and with a sense of urgency.
• Follows direction, works well and interacts with others respectfully with a team approach.
• Maintains clean workstations, guest areas, and exterior as needed.
• Operates coffee, sandwich, ovens and other equipment to prepare, package and deliver menu items.
• POS transactions include entering orders and collecting payment with accuracy.
• Performs additional functions (essential or otherwise) which may be assigned as needed.

Skills

Fluent in English

Counting money & making change

Job description

Dan's Management Co. is seeking a PM Supervisor for our Dunkin restaurants in Rhode Island. You will coach team members, ensure brand standards, deliver guest service, and prepare the store for end-of-day closure. You’ll set goals, assign tasks, and provide timely feedback to maintain quality and speed.

The role requires a strong guest focus, ability to count money, and willingness to work nights, weekends and holidays. Franchisee-operated with opportunities for growth and a supportive team.