PM Shift Supervisor: Lead Team, Elevate Service

Dunkin'; Warwick (RI); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Hourly pay up to $18

Tips

Free coffee, donuts, and employee meal

Growth opportunities

Paid time off

Supplemental income opportunities

Management training program

Job summary

Dan's Management Co. is seeking P.M. Supervisors for Dunkin locations in Rhode Island and Connecticut.

The role focuses on coaching restaurant team members to uphold brand standards, deliver outstanding guest service, and prepare the store for end-of-day closure. Supervisors set goals, assign tasks, and provide timely feedback to staff. We offer about 30 hours per week on average, with full-time benefits such as medical, dental, vision, 401(k) matching, life insurance, and opportunities for

Qualifications

• Fluent in English.
• Capable of counting money and making change.
• Must be a minimum of 18 years of age and have reliable transportation.
• Nights, weekends and holidays are required.

Responsibilities

• Strong guest focus – greets and serves guests while providing excellent customer service.
• Anticipates and understands guest needs and strives to exceed expectations.
• Delegates tasks, maintains quality and quantity of all products during shifts.
• Welcome and assist in training of new crew members.
• Properly handle customer complaints, resolve guest issues quickly and with a sense of urgency.
• Follows direction, works well and interacts with others respectfully with a team approach.
• Maintains clean workstations, guest areas, and exterior as needed.
• Operates coffee, sandwich, ovens and other equipment to prepare, package and deliver menu items.
• POS transactions include entering orders and collecting payment with accuracy.
• Performs additional functions (essential or otherwise) which may be assigned as needed.

Skills

English fluency

Money handling

Minimum age 18

Reliable transportation

Job description

Dan's Management Co. is seeking P.M. Supervisors for Dunkin locations in Rhode Island and Connecticut.

The role focuses on coaching restaurant team members to uphold brand standards, deliver outstanding guest service, and prepare the store for end-of-day closure. Supervisors set goals, assign tasks, and provide timely feedback to staff. We offer about 30 hours per week on average, with full-time benefits such as medical, dental, vision, 401(k) matching, life insurance, and opportunities for