Evening Shelter Specialist – Housing & Crisis Support

Pine Street Inn; Boston (MA); On-site; USD 29,000 - 33,000; Part time

Job summary

The Guest Services Specialist at Pine Street Inn provides direct care to shelter guests, ensures a safe environment, and responds promptly to urgent needs. The role helps develop a housing pathway and connects guests to housing resources, and to substance abuse, mental health, and medical services.

Required: High School Diploma or GED, at least one year in Human Services; ability to stand, lift 25 lbs, assist guests on stairs and in wheelchairs; emergency response; clear verbal and written

Qualifications

• High School Diploma or GED is required.
• Minimum of one year of experience in the Human Services field.
• Ability to stand for long periods and lift up to 25 lbs.
• Ability to assist guests up and down stairs and in/out of wheelchairs.
• Ability to respond quickly to emergencies.
• Strong communication skills, both verbal and written.
• Knowledge of Motivational Interviewing and Trauma-Informed Care.

Responsibilities

• Provide direct care to shelter guests and maintain a safe environment.
• Assist with housing pathway development and connect guests to housing resources.
• Coordinate with substance abuse, mental health, and medical services.
• Enter data into HMIS and document reports per agency policy.
• Make sound decisions and seek supervision when needed.

Skills

Stand for long periods

Lift 25 lbs

Assist with stairs/wheelchairs

Emergency response

Motivational Interviewing

Trauma-Informed Care

Clear verbal/written communication

Education

High School Diploma or GED

Job description

The Guest Services Specialist at Pine Street Inn provides direct care to shelter guests, ensures a safe environment, and responds promptly to urgent needs. The role helps develop a housing pathway and connects guests to housing resources, and to substance abuse, mental health, and medical services.

Required: High School Diploma or GED, at least one year in Human Services; ability to stand, lift 25 lbs, assist guests on stairs and in wheelchairs; emergency response; clear verbal and written