Evening Service Writer — Fleet Maintenance & Customer Care

Berger Allied; Roseville (MN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Berger Transfer & Storage, Inc. is seeking an Entry Level Service Writer to join our Commercial Truck & Trailer Repair team in Roseville, MN. This role supports the service department and works closely with technicians to drive dealership goals and customer satisfaction.

The ideal candidate will have strong organizational and communication skills, be able to supervise daily operations, and commit to safety and quality in a fast-paced shop environment.

Qualifications

• Highly skilled in vehicle and equipment diagnosis and repair preferred.
• Strong organizational skills.
• Must have excellent communication skills, both verbal and written.
• Must be able to pass a drug test and background check.

Responsibilities

• Provide supervision for service department.
• Organize and provide daily supervision of departmental personnel.
• Determine and provide adequate level of staffing and arrange for or provide required personnel training.
• Set projected sales and expense goals based on facilities, technician staffing and efficiency standards.
• Monitor repair practices in all shops to ensure productivity, efficiency and optimize labor sales.
• Determine and administer advertising and promotional programs.
• Monitor and direct maintenance of service tools, equipment and facilities to ensure compliance with company standards of cleanliness and safekeeping.
• Keep accurate facility records pertaining to any hazardous waste disposal and yearly reporting to state agencies.
• Implement safety procedures as safety supervisor.
• Review all customer service concerns and administer any warranty and/or policy adjustments in the best interest of the customer and the dealership.
• Determine and implement labor rates based on market research and budget requirements.
• Review company financials to ensure compliance with budgeted financial goals.
• Perform annual employee evaluations.
• Maintain technician’s productivity and efficiency records for analysis, incentive plan administration and scheduled technician evaluations.
• Keep up-to-date on current market trends and observe activities of local, regional and national competition.
• Work with Parts Manager and Administrator to ensure punctual claims application and follow up.
• Perform other duties as assigned by management.

Skills

Vehicle diagnosis

Repair

Organizational skills

Communication skills

Job description

Berger Transfer & Storage, Inc. is seeking an Entry Level Service Writer to join our Commercial Truck & Trailer Repair team in Roseville, MN. This role supports the service department and works closely with technicians to drive dealership goals and customer satisfaction.

The ideal candidate will have strong organizational and communication skills, be able to supervise daily operations, and commit to safety and quality in a fast-paced shop environment.