Service Writer - 2nd Shift

Berger Moving & Storage; Roseville (MN); On-site; USD 35,000 - 52,000; Full time

Job summary

Berger Transfer & Storage, Inc in Roseville, MN is seeking an Entry Level Service Writer to build and support strong customer relationships and guide technicians toward dealership goals. You will work closely with our service team and support daily department operations.

The role emphasizes supervising staff, planning staffing levels, setting goals, and monitoring labor efficiency, with opportunities to grow within the Berger family of companies.

Qualifications

• Highly skilled in vehicle and equipment diagnosis and repair preferred.
• Strong organizational skills.
• Must have excellent communication skills, both verbal and written.
• Must be able to pass a drug test and background check

Responsibilities

• Provide supervision for service department;
• Organize and provide daily supervision of departmental personnel;
• Determine and provide adequate level of staffing and arrange for or provide required personnel training;
• Set projected sales and expense goals based on facilities, technician staffing and efficiency standards;
• Monitor repair practices in all shops to ensure productivity, efficiency, and optimize labor sales;
• Determine and administer advertising and promotional programs;
• Monitor and direct maintenance of service tools, equipment and facilities to ensure compliance with company standards of cleanliness and safekeeping;
• Keep accurate facility records pertaining to any hazardous waste disposal and yearly reporting to state agencies;
• Implement safety procedures as safety supervisor;
• Review all customer service concerns and administer any warranty and/or policy adjustments in the best interest of the customer and the dealership;
• Determine and implement labor rates based on market research and budget requirements;
• Review company financials to ensure compliance with budgeted financial goals;
• Perform annual employee evaluations;
• Maintain technician’s productivity and efficiency records for analysis, incentive plan administration and scheduled technician evaluations;
• Keep up-to-date on current market trends and observe activities of local, regional and national competition;
• Work with Parts Manager and Administrator to ensure punctual claims application and follow up;
• Perform other duties as assigned by management.

Skills

Vehicle/Equipment diagnosis

Organizational skills

Excellent communication

Drug test & background check

Job description

Description

Are you a motivated person with a can-do attitude? If so, we’d love to have you join our team!

Description

Are you a motivated person with a can-do attitude? If so, we’d love to have you join our team!

Commercial Truck & Trailer Repair is growing and that means new career opportunities! Join us and be part of an iconic family of companies with a great culture, unmatched co-worker camaraderie and plenty of development opportunities! At Commercial Truck & Trailer Repair our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Commercial Truck & Trailer Repair’s Mission Statement of helping every customer to have a positive, memorable experience, as ever embodying our vision and values. Candidates who connect through positive and respectful interaction, and strive to be open, honest and fair will be at the top of our list.

Since the mid-1970’s, Twin Cities’ companies of all sizes have trusted Commercial Truck & Trailer to maintain their fleets.

Commercial Truck & Trailer Repair is a full-service Fleet Maintenance Management Company. Commercial Truck & Trailer Repair is part of the Berger Transfer & Storage, Inc Family of Companies. Berger Transfer & Storage, Inc is a leading provider of relocation, distribution and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 100 years! Berger is Allied Van Lines’ largest agent with 16 locations throughout the U.S.

Commercial Truck & Trailer Repair is seeking an Entry Level Service Writer. Our Service Writer builds and supports great customer relationships both within the Berger company as well as with our external customers. They work closely with our technicians helping guide them to obtain our dealership goals.

• Provide supervision for service department;
• Organize and provide daily supervision of departmental personnel;
• Determine and provide adequate level of staffing and arrange for or provide required personnel training;
• Set projected sales and expense goals based on facilities, technician staffing and efficiency standards;
• Monitor repair practices in all shops to ensure productivity, efficiency, and optimize labor sales;
• Determine and administer advertising and promotional programs;
• Monitor and direct maintenance of service tools, equipment and facilities to ensure compliance with company standards of cleanliness and safekeeping;
• Keep accurate facility records pertaining to any hazardous waste disposal and yearly reporting to state agencies;
• Implement safety procedures as safety supervisor;
• Review all customer service concerns and administer any warranty and/or policy adjustments in the best interest of the customer and the dealership;
• Determine and implement labor rates based on market research and budget requirements;
• Review company financials to ensure compliance with budgeted financial goals;
• Perform annual employee evaluations;
• Maintain technician’s productivity and efficiency records for analysis, incentive plan administration and scheduled technician evaluations;
• Keep up-to-date on current market trends and observe activities of local, regional and national competition;
• Work with Parts Manager and Administrator to ensure punctual claims application and follow up;
• Perform other duties as assigned by management.

Qualifications To Apply For This Role Are

• Highly skilled in vehicle and equipment diagnosis and repair preferred;
• Strong organizational skills;
• Must have excellent communication skills, both verbal and written;
• Must be able to pass a drug test and background check

Berger Transfer & Storage, Inc is an Affi…