Service Writer - 2nd Shift

Commercial Truck and Trailer Repair; Roseville (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Commercial Truck & Trailer Repair is seeking an Entry Level Service Writer to build strong customer relationships within the Berger family of companies. You will work closely with technicians to guide them toward dealership goals and help manage daily departmental activities.

The role emphasizes organization, communication, and the ability to manage warranties and adjustments while contributing to safety and efficiency across shops.

Qualifications

• Qualifications to apply include: strong organizational skills; excellent communication (verbal and written); ability to pass a drug test and background check; experience in vehicle/equipment diagnosis or repair preferred.

Responsibilities

• Provide supervision for service department.
• Organize and supervise daily departmental staffing and workflows.
• Set staffing levels and arrange training as needed.
• Assist in setting sales and expense goals for the facility.
• Monitor repair practices to ensure productivity and efficiency.
• Direct advertising and promotional programs as needed.
• Maintain service tools, equipment, and facilities to meet standards.
• Maintain records on hazardous waste disposal and annual state reporting.
• Implement safety procedures as safety supervisor.
• Handle customer concerns and warranty/policy adjustments in customers' best interest.
• Determine labor rates based on market research and budget.
• Review financials for budget compliance and conduct annual employee evaluations.
• Monitor technician productivity and conduct evaluations.
• Stay informed on market trends and competition.
• Collaborate with Parts Manager for prompt claims and follow-ups.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Customer service

Verbal & written communication

Job description

Description

Are you a motivated person with a can-do attitude? If so, we'd love to have you join our team!

Commercial Truck & Trailer Repair is growing and that means new career opportunities! Join us and be part of an iconic family of companies with a great culture, unmatched co-worker camaraderie and plenty of development opportunities! At Commercial Truck & Trailer Repair our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Commercial Truck & Trailer Repair's Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interaction, and strive to be open, honest and fair will be at the top of our list.

Since the mid-1970's, Twin Cities' companies of all sizes have trusted Commercial Truck & Trailer to maintain their fleets.

Commercial Truck & Trailer Repair is a full-service Fleet Maintenance Management Company. Commercial Truck & Trailer Repair is part of the Berger Transfer & Storage, Inc Family of Companies. Berger Transfer & Storage, Inc is a leading provider of relocation, distribution and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 100 years! Berger is Allied Van Lines' largest agent with 16 locations throughout the U.S.

Commercial Truck & Trailer Repair is seeking an Entry Level Service Writer. Our Service Writer builds and supports great customer relationships both within the Berger company as well as with our external customers. They work closely with our technicians helping guide them to obtain our dealership goals.

Responsibilities for our Service Writer include but are not limited to:

• Provide supervision for service department;
• Organize and provide daily supervision of departmental personnel;
• Determine and provide adequate level of staffing and arrange for or provide required personnel training;
• Set projected sales and expense goals based on facilities, technician staffing and efficiency standards;
• Monitor repair practices in all shops to ensure productivity, efficiency and optimize labor sales;
• Determine and administer advertising and promotional programs;
• Monitor and direct maintenance of service tools, equipment and facilities to ensure compliance with company standards of cleanliness and safekeeping;
• Keep accurate facility records pertaining to any hazardous waste disposal and yearly reporting to state agencies;
• Implement safety procedures as safety supervisor;
• Review all customer service concerns and administer any warranty and/or policy adjustments in the best interest of the customer and the dealership;
• Determine and implement labor rates based on market research and budget requirements;
• Review company financials to ensure compliance with budgeted financial goals;
• Perform annual employee evaluations;
• Maintain technician’s productivity and efficiency records for analysis, incentive plan administration and scheduled technician evaluations;
• Keep up-to-date on current market trends and observe activities of local, regional and national competition;
• Work with Parts Manager and Administrator to ensure punctual claims application and follow up;
• Perform other duties as assigned by management.

Qualifications to apply for this role are:

• Highly skilled in vehicle and equipment diagnosis and repair preferred;
• Strong organizational skills;
• Must have excellent communication skills, both verbal and written;
• Must be able to pass a drug test and background check

Berger Transfer & Storage, Inc is an Affimative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.