Service Writer

FleetPride, Inc.; Pleasant Valley (NY); On-site; USD 27,552,000 - 41,328,000; Full time

Benefits offered by this job

Weekly pay

Monthly bonus opportunities

Medical insurance day one

Dental insurance day one

Vision insurance day one

Life insurance day one

401(k) with company match day one

Paid holidays

Disability insurance

Employee assistance program

Vacation & sick time day one

Annual raises

Career advancement opportunities

Relocation assistance available

Job summary

FleetPride, Inc. in Pleasant Valley, NY is seeking a Service Writer to support communication between customers, technicians, and the shop team. You will handle estimates, scheduling, and updates to ensure smooth operations in a fast-paced environment.

No prior automotive experience is required, and training is provided for the right person with strong customer service skills and a proactive, team-oriented mindset. Weekly pay and generous benefits are offered to support your growth.

Qualifications

• Strong customer service and communication skills.
• Friendly, professional, and dependable attitude.
• Willingness to learn—we’ll train the right person.

Responsibilities

• Communicate repair estimates and recommendations to customers.
• Provide scheduling and repair-status updates.
• Coordinate with technicians and shop management.
• Help keep daily shop operations organized.
• Assist with parts and inventory as needed.
• Manage multiple priorities in a fast-paced environment.
• Make sure customers understand the work being performed.
• Build positive relationships with customers and the shop team.

Job description

SERVICE WRITER – Pleasant Valley, NY

Monday–Friday | 8:00 AM–5:00 PM | Weekly Pay + Monthly Bonus Opportunities.

Looking for a career—not just another job?

FleetPride is looking for a Service Writer to join our growing team in Pleasant Valley, NY! If you enjoy helping customers, communicating with people, staying organized, and working as part of a team, this could be a great opportunity for you.

As a Service Writer, you’ll play an important role in keeping communication flowing between customers, technicians, and the shop team—from estimates and scheduling to repair updates and final details.

Previous automotive, transportation, parts, or service experience is a plus, but not required. We’re willing to train the right person who brings a great attitude, strong customer service skills, and a desire to learn and grow.

WHAT WE OFFER:

• Weekly Pay.
• Monthly Bonus Opportunities.
• Medical, Dental & Vision – Day One.
• Life Insurance – Day One.
• 401(k) with Company Match – Day One.
• Paid Holidays.
• Short- & Long-Term Disability.
• Employee Assistance Program.
• Vacation & Sick Time – Day One.
• Annual Raises.
• Career Advancement Opportunities.
• Relocation Assistance Available.

WHAT YOU’LL DO:

As a Service Writer, you’ll help keep the shop running smoothly while providing excellent customer service.

Responsibilities include:

• Communicating repair estimates and recommendations to customers.
• Providing scheduling and repair-status updates.
• Coordinating with technicians and shop management.
• Helping keep daily shop operations organized.
• Assisting with parts and inventory as needed.
• Managing multiple priorities in a fast-paced environment.
• Making sure customers understand the work being performed.
• Building positive relationships with customers and the shop team.

WHAT WE’RE LOOKING FOR:

• Strong customer service and communication skills.
• Friendly, professional, and dependable attitude.
• Excellent organization and multitasking skills.
• Strong computer skills and willingness to learn new systems.
• Ability to communicate effectively with customers and coworkers.
• Team-oriented attitude and willingness to help wherever needed.
• Previous automotive, transportation, parts, or service experience is a plus, but not required.
• Willingness to learn—we’ll train the right person.

YOUR EXPERIENCE COULD BE A GREAT FIT.

You don’t have to know everything about trucks or trailers to succeed in this role.

If you have experience in customer service, sales, scheduling, administration, automotive, parts, service advising, or shop coordination, we’d love to talk with you.

What matters most is that you’re reliable, willing to learn, comfortable working with people, and ready to be part of a team. We’ll teach you the rest.

Join a company that values its people, invests in its employees, and provides opportunities to build a long-term career.