Service Writer & Scheduler — Heavy Truck Service

Mid-Atlantic Truck & Equipment; Easton (MD); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Employee referral bonus

Training opportunities

Job summary

Mid-Atlantic Truck & Equipment in Easton, MD is seeking a Service Writer to serve as the primary liaison between customers, technicians, and the service team, ensuring repairs and maintenance progress smoothly.

The ideal candidate communicates clearly, stays organized in a fast-paced environment, and has experience in customer service; mechanical or service industry background is a plus, with growth opportunities through training.

Qualifications

• High School Diploma or GED required.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and general computer applications.
• Ability to manage schedules, prioritize tasks, and stay organized in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for service needs, communicating with customers regarding service concerns, estimates, repair status, and completed work.
• Provide day-to-day oversight and coordination of shop and mobile service technicians, helping prioritize work and keep repairs moving efficiently.
• Coordinate technician schedules and assignments based on customer needs, service priorities, and available resources.
• Work with technicians to understand diagnostic findings, repair needs, parts requirements, and estimated completion times.
• Manage customer records, service quotes, work orders, parts ordering, technician scheduling, and warranty claims.
• Keep customers informed throughout the repair process and communicate changes to scope, timing, or cost as needed.
• Review completed work with technicians and help ensure work orders are accurate and ready for invoicing.
• Collaborate with service and branch leadership to address scheduling, workflow, customer concerns, and service priorities.
• Handle additional administrative responsibilities, including answering phones, maintaining records, filing documents, and monitoring service and maintenance needs.

Skills

Communication skills

Microsoft Office

Organization

Customer service

Education

High School Diploma or GED

Tools

DMS experience

Job description

Mid-Atlantic Truck & Equipment in Easton, MD is seeking a Service Writer to serve as the primary liaison between customers, technicians, and the service team, ensuring repairs and maintenance progress smoothly.

The ideal candidate communicates clearly, stays organized in a fast-paced environment, and has experience in customer service; mechanical or service industry background is a plus, with growth opportunities through training.