Evening Service Writer - Auto Service & Customer Care

Pine Belt CDJR MS; Lebanon Junction (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental, Vision, and Life Ins.

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart is seeking a Service Writer to greet customers, explain services, create and manage tickets, and coordinate repairs. You will communicate costs and timelines, process payments, and maintain records at the front counter.

Ideal candidates have strong verbal and written communication, basic computer skills, and experience in customer service or sales. Flexible hours, including evenings and weekends, are required, with potential overtime.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services a plus.
• Must be available to work flexible hours, including evenings, weekends, and holidays.
• Overtime may be required.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills

Verbal communication

Written communication

Multitasking

Customer service

POS familiarity

Education

High school diploma or GED

Tools

POS/service management system

Job description

Southern Tire Mart is seeking a Service Writer to greet customers, explain services, create and manage tickets, and coordinate repairs. You will communicate costs and timelines, process payments, and maintain records at the front counter.

Ideal candidates have strong verbal and written communication, basic computer skills, and experience in customer service or sales. Flexible hours, including evenings and weekends, are required, with potential overtime.