Evening Service Writer - Customer-Focused Auto Care

Southern Tire Mart; Emporia (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental, Vision, and Life Ins.

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart is seeking a Service Writer to greet customers, explain services, and manage service tickets. This role requires strong communication skills and the ability to work in a fast-paced environment.

Join a family-owned company that has been a leader in the commercial tire industry. Enjoy flexible working hours and benefits like 401(k) with Company Match, Health, Dental, and Vision Insurance, along with Paid Time Off.

Qualifications

• Must be at least 18 years of age and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians.
• Communicate clearly about costs and timelines.
• Process customer payments and handle necessary paperwork.
• Maintain accurate and organized service records.
• Assist in maintaining a clean counter area.

Skills

Communication skills

Multitasking

Customer service experience

Basic computer skills

Automotive knowledge

Education

High school diploma or GED

Tools

POS/service management systems

Job description

Southern Tire Mart is seeking a Service Writer to greet customers, explain services, and manage service tickets. This role requires strong communication skills and the ability to work in a fast-paced environment.

Join a family-owned company that has been a leader in the commercial tire industry. Enjoy flexible working hours and benefits like 401(k) with Company Match, Health, Dental, and Vision Insurance, along with Paid Time Off.