Service Writer: Auto Care & Customer Experience

Pine Belt CDJR MS; Plymouth (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) with Company Match

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart is seeking a customer service representative to join their team. You will greet customers, explain services, and manage service tickets while providing timely updates. Candidates should have a high school diploma and experience in customer service is preferred.

This family-owned company has been a leader in the tire industry, providing comprehensive benefits including 401(k) with company match and health insurance.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services a plus.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect service standards.

Skills

Customer Service

Communication Skills

Multitasking

Computer Skills

Automotive Knowledge

Education

High School Diploma or GED

Tools

POS Systems

Job description

Southern Tire Mart is seeking a customer service representative to join their team. You will greet customers, explain services, and manage service tickets while providing timely updates. Candidates should have a high school diploma and experience in customer service is preferred.

This family-owned company has been a leader in the tire industry, providing comprehensive benefits including 401(k) with company match and health insurance.