Evening Service Dispatcher & Client Success Pro

ECI Comfort; Langhorne (Bucks County); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

ECI Comfort is seeking a fast-paced, phone-first CSR/Dispatcher to join our Bucks County team. You will start by assisting homeowners on the phone and finish as the dispatcher coordinating service techs for timely tech visits.

The role emphasizes energy, quota-driven performance, and a hybrid schedule with evening shifts and weekend flexibility. This is a growth-focused position in a company with a strong reputation for service.

Qualifications

• Inbound call handling with energy and empathy
• Outbound follow-ups to upsell services or memberships
• Scheduling and confirming next-day appointments
• Dispatching technicians and coordinating field teams
• Serving as the point person for urgent matters until close of day

Responsibilities

• Answer inbound calls with energy and empathy.
• Make outbound "Happy Calls" to check in, request reviews, and upsell tune-ups or memberships.
• Confirm next-day appointments and follow up on unsold work.

Skills

Phone-first mindset

High energy

Multitasking

Closing/upsell

Evening shift adaptability

Tools

Scheduling software

Job description

ECI Comfort is seeking a fast-paced, phone-first CSR/Dispatcher to join our Bucks County team. You will start by assisting homeowners on the phone and finish as the dispatcher coordinating service techs for timely tech visits.

The role emphasizes energy, quota-driven performance, and a hybrid schedule with evening shifts and weekend flexibility. This is a growth-focused position in a company with a strong reputation for service.