Service Dispatcher & Client Success Rep – PM Shift

ECI Comfort; Langhorne (Bucks County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Health and vision insurance

Flexible schedule

Job summary

ECI Comfort in Langhorne, Bucks County, is seeking a dynamic CSR/dispatcher to manage customer interactions and technician dispatching. Enjoy a unique 4-day workweek and take part in a positive workplace culture.

The right candidate thrives in a fast-paced environment, delivering exceptional service during busy shifts. Bonus opportunities and a competitive salary are available based on your performance and experience.

Qualifications

• Ability to handle inbound and outbound calls with energy and empathy.
• Strong organizational skills for dispatching technicians.
• Experience in a customer service or sales role is preferred.

Responsibilities

• Answer inbound calls and make outbound calls for follow-ups.
• Dispatch technicians and manage urgent communications.
• Meet key performance metrics for calls and bookings.

Skills

High energy, phone-first personality

Comfortable multitasking

Strong communication skills

Sales and customer service skills

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Medical plan
• Paid holidays
• Bonus time
• Bonus opportunities for performance
• Company with a 5‑star reputation and family feel

Your Mission, Should You Choose to Accept It

Be the final voice our customers hear before the day ends. Be the calm in their chaos. Be the closer who makes sure nothing gets dropped. You’ll start each day helping homeowners on the phone and finish as the dispatcher, quarterbacking our service techs. This is a fast‑paced, phone‑first role for someone who feeds off action, impact, and making things happen when others are winding down.

What Makes This Role Different (and Better)

4‑day workweek. You read that right. Tuesday through Friday, 9.5 hours/day + one Saturday per month. That equals three, three‑day weekends every month.

Late shift leadership. You’re not just answering phones. You’re dispatching, solving, and leading when the daytime team signs off.

Metrics that matter. Booking %, First Call Resolution, Membership Sales — and we celebrate top performers.

Growth path. We're growing fast, and this hybrid CSR/dispatcher role is a stepping stone to leadership.

Phone people only. This isn’t data entry. If you love conversations, persuasion, and helping people feel cared for, keep reading.

What You’ll Own

Before 3:30 PM

Answer inbound calls with energy and empathy.

Make outbound "Happy Calls" to check in, ask for reviews, and upsell tune‑ups or memberships.

Confirm next‑day appointments and handle light follow‑up on unsold work.

After 3:30 PM

Dispatch technicians and communicate with field teams.

Handle overflow/rollover calls when other offices close.

Serve as the point person for any urgent matters until closing.

Scorecard for Success

• 99%+ call answer rate during your shift
• 90%+ booking on service calls
• 10+ memberships or add‑ons per month
• Board cleared or clean handoff by 8:00 PM

Ideal Traits

• High energy, phone‑first personality
• Loves quotas, goals, and friendly competition
• Comfortable multitasking between phones, chat, and scheduling boards
• Thrives on being the go‑to closer at the end of the day
• Sees evening shifts and weekend flex as a lifestyle win

Compensation and Benefits

Competitive salary; commensurate with experience.

Benefits package for full‑time include

• Medical and vision plan available
• Paid time off
• 401(k) savings plan
• Educational assistance
• A fast paced, fun work environment
• Flexible hours

Equal Opportunity Employer