Dispatcher & Customer Service - Contract-to-Hire

Talentify; Emmaus (PA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Critical Illness

Disability Insurance

401(k)

HSA

Transportation benefits

EAP

PTO

Job summary

Talentify is seeking a Dispatcher / Customer Service Representative to support a busy service team in Emmaus, PA. This onsite contract-to-hire role handles a high volume of inbound homeowner calls, schedules service and maintenance, and documents details in multiple systems using MS Office and proprietary software.

Ideal candidates excel in a fast-paced, customer-focused environment, with strong phone presence and accurate data entry.

Qualifications

• Experience in high-volume call centers or dispatch is preferred.
• Ability to document service details accurately.
• Proficiency with MS Excel, Word, and Outlook.

Responsibilities

• Handle a high volume of inbound customer calls, averaging 50+ per day.
• Schedule service calls and preventative maintenance appointments.
• Document customer information and service details in systems.
• Make outbound follow-up calls to confirm appointments or gather information.
• Enter and update data in proprietary service software and related systems.
• Communicate via MS Excel, Word, and Outlook for coordination.

Skills

Customer service

Phone handling

Data entry

Microsoft Office

Tools

Proprietary service software

Microsoft Office

Job description

Talentify is seeking a Dispatcher / Customer Service Representative to support a busy service team in Emmaus, PA. This onsite contract-to-hire role handles a high volume of inbound homeowner calls, schedules service and maintenance, and documents details in multiple systems using MS Office and proprietary software.

Ideal candidates excel in a fast-paced, customer-focused environment, with strong phone presence and accurate data entry.