Night Dispatch Lead – 3rd Shift Service Calls

All Fleet Inc; Zion (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth & Advancement

Fast-Paced Work Environment

Team Support

Job summary

All Fleet Inc. is seeking a 3rd Shift Service Call Coordinator to handle late-night service requests, dispatch technicians, and keep our operations moving smoothly.

You will coordinate responses, ensure fast, accurate scheduling, and maintain clear communication with customers and field teams. If you thrive in a high-pressure, independent role with strong problem-solving and communication skills, this position offers competitive pay with a night shift differential and growth opportunities within

Qualifications

• Thrives in high-stakes environments with multiple service requests.
• Strong communication, professional and solutions-focused.
• Familiarity with trucking or repair industry a plus, quick learner.
• Proven problem-solving skills and fast decision-making.
• Ability to prioritize urgent dispatch and allocate resources.
• Tech-savvy with dispatch software and digital record-keeping.

Responsibilities

• Own inbound service requests and ensure calls are handled efficiently.
• Dispatch and coordinate mobile diesel technicians for rapid response.
• Strategize routes and allocate resources to prevent delays.
• Maintain relationships with key customers and keep them informed.
• Address emergencies in real time and adjust schedules as needed.
• Communicate across calls, texts, and digital systems to maintain alignment.
• Track performance, maintain logs and generate reports.

Skills

Dispatch coordination

Emergency response

Route optimization

High-pressure communication

Account management

Problem solving

Team collaboration

Tools

Dispatch software

Multi-line phones

Digital logs

Job description

All Fleet Inc. is seeking a 3rd Shift Service Call Coordinator to handle late-night service requests, dispatch technicians, and keep our operations moving smoothly.

You will coordinate responses, ensure fast, accurate scheduling, and maintain clear communication with customers and field teams. If you thrive in a high-pressure, independent role with strong problem-solving and communication skills, this position offers competitive pay with a night shift differential and growth opportunities within