Security & Customer Care Officer

Harvard Protection Services, LLC.; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health & wellness benefits

Dental insurance

Vision insurance

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services, LLC in New York, NY is seeking a Customer Service Officer to deliver professional security and life safety services for our clients and employees. You will maintain a professional demeanor, greet visitors, monitor entrances, and respond to inquiries while upholding company policies.

The role requires a high school diploma or GED, reliable transportation, and a valid security license or the ability to obtain one.

Qualifications

• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication and professional demeanor.
• Neat and professional appearance.
• Computer skills to operate security and communication devices.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answers questions and assists guests and employees in a customer focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed
• The essential duties and responsibilities may differ by customer location assigned
• State or municipality mandated security officer licenses

Skills

Interpersonal communication

Professional demeanor

Computer skills

Security devices operation

Reliable transportation

Education

High School Diploma or GED

Job description

Harvard Protection Services, LLC in New York, NY is seeking a Customer Service Officer to deliver professional security and life safety services for our clients and employees. You will maintain a professional demeanor, greet visitors, monitor entrances, and respond to inquiries while upholding company policies.

The role requires a high school diploma or GED, reliable transportation, and a valid security license or the ability to obtain one.