Guest Concierge & Security Officer - Customer-Focused Patrol

Harvard Maintenance, Inc; New York (NY); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services in Manhattan, NY is seeking a Part-Time Customer Service Officer to provide professional security and life-safety services, while delivering courteous, attentive support to customers, employees, visitors, and tenants.

You will maintain a visible presence, greet guests, monitor entrances, answer inquiries, document incidents, and follow emergency procedures. A valid security license and a high school diploma are required, with on-site scheduling and benefits offered.

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Computer skills and the ability to operate security and communication devices.
• Write routine log entries and incident reports.
• Previous contract security, law enforcement, military or customer service experience helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment and detect suspicious or unsafe activity.
• Greet customers, visitors, staff, tenants, guests in a professional manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know and enforce facility policies and procedures within required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Observe departing personnel to prevent theft and ensure authorized removal of property.
• Follow established emergency action planning and procedures.
• Monitor alarms and systems as required.
• Prepare reports on accidents, incidents, and suspicious activities.

Skills

Security licenses

Interpersonal communication

Professional appearance

Computer skills

Documentation

Customer service experience

Education

High School Diploma

Job description

Harvard Protection Services in Manhattan, NY is seeking a Part-Time Customer Service Officer to provide professional security and life-safety services, while delivering courteous, attentive support to customers, employees, visitors, and tenants.

You will maintain a visible presence, greet guests, monitor entrances, answer inquiries, document incidents, and follow emergency procedures. A valid security license and a high school diploma are required, with on-site scheduling and benefits offered.