Evening Security and Customer Care Officer (Lobby)

Harvard Protection Services, LLC.; New York (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services, LLC in the United States seeks a Customer Service Officer to provide professional customer-focused security and life-safety services. You will maintain a visible presence, greet guests, monitor activity, and enforce site policies while coordinating with team members to protect people and property.

This role emphasizes strong communication, reliable transportation, and a neat, professional appearance.

Qualifications

• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication and a friendly, professional demeanor.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment and detect suspicious and unsafe activity.
• Greet customers, visitors, staff, tenants, guests in a professional manner.
• Answer phones in a professional manner and assist guests and employees.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know and enforce facility policies and procedures within required limits.
• Perform routine patrols of designated areas on foot or by vehicle.
• Prepare reports on accidents, incidents, and suspicious activities as directed.

Skills

Interpersonal skills

Professional demeanor

Customer service

Computer skills

Education

High School Diploma or GED

Tools

Security devices operation

Job description

Harvard Protection Services, LLC in the United States seeks a Customer Service Officer to provide professional customer-focused security and life-safety services. You will maintain a visible presence, greet guests, monitor activity, and enforce site policies while coordinating with team members to protect people and property.

This role emphasizes strong communication, reliable transportation, and a neat, professional appearance.