Manhattan Lobby Security Officer- Part-Time (Customer Care)

Harvard Maintenance, Inc; New York (NY); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Health benefits

Dental

Vision

Paid time off

401K enrollment

Job summary

Harvard Protection Services is seeking a part-time Customer Service Officer to support security and life safety in Manhattan. You will greet and assist visitors, patrol assigned areas, monitor activity, and enforce building policies while maintaining a professional demeanor.

The role requires security licenses, a high school diploma or GED, reliable transportation, and strong communication skills. Weekend hours are specified, with comprehensive benefits available to eligible employees.

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
• Write routine correspondence, to include log entries and incident reporting.
• Previous contract security, law enforcement, military, customer service experience helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Familiarize with incoming and outgoing traffic; know customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, guests in a professional manner.
• Answer questions and assist guests and employees in a customer focused, supportive manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know facility policies and procedures and enforce them within required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Observe departing personnel to protect company property and ensure authorized removal.
• Follow established emergency action planning and procedures.
• Monitor alarms and systems, as required.
• Prepare reports on accidents, incidents, and suspicious activities.

Skills

Security license

Reliable transportation

Interpersonal skills

Professional appearance

Documentation

Security experience

Education

High School Diploma or GED

Job description

Harvard Protection Services is seeking a part-time Customer Service Officer to support security and life safety in Manhattan. You will greet and assist visitors, patrol assigned areas, monitor activity, and enforce building policies while maintaining a professional demeanor.

The role requires security licenses, a high school diploma or GED, reliable transportation, and strong communication skills. Weekend hours are specified, with comprehensive benefits available to eligible employees.