Evening Security Officer — Customer Care & Patrols

Harvard Protection Services, LLC; New York (NY); On-site; USD 2,215,000 - 3,155,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services, LLC seeks a Customer Service Officer to support our security and life safety mission. You will engage with customers, employees, and visitors, maintain a professional presence, monitor facilities, and respond to incidents with clear documentation.

The role emphasizes communication, reliability, and adherence to established security procedures. Training and equipment are provided to ensure safe, compliant operations in client sites.

Qualifications

• High school diploma or GED required.
• Must have or be able to obtain a state security officer license.
• Reliable transportation and means of communication.
• Strong interpersonal and professional demeanor.
• Ability to write routine logs and incident reports.
• Experience in contract security or customer service is helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Greet customers, visitors, staff, tenants, guests in a professional manner always.
• Answers questions and assists guests and employees in a customer focused, supportive manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know the facility / building policies and procedures, and enforce them within the required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements.
• Follow established emergency action planning and procedures.
• Monitor alarms and systems, as required.
• Prepare reports on accidents, incidents, and suspicious activities, as directed.
• The essential duties and responsibilities may differ by customer location assigned.

Skills

Interpersonal communication

Professional demeanor

Written incident reporting

Log entry writing

Customer service

Basic computer skills

Education

High School Diploma or GED

Security Guard License

Tools

Security devices operation

Security systems monitoring

Job description

Harvard Protection Services, LLC seeks a Customer Service Officer to support our security and life safety mission. You will engage with customers, employees, and visitors, maintain a professional presence, monitor facilities, and respond to incidents with clear documentation.

The role emphasizes communication, reliability, and adherence to established security procedures. Training and equipment are provided to ensure safe, compliant operations in client sites.