Security Lobby Officer - Day Shift, Customer Care

Harvard Protection Services, LLC.

New York (NY)

On-site

USD 22,041 - 30,307

Full time

14 days+

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Benefits offered by this job

Health benefits

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services, LLC. is seeking a Customer Service Officer to support our security and life safety services in New York. The role emphasizes professional customer focus, a strong presence, and adherence to site policies.

Responsibilities include patrols, monitoring, reporting incidents, and assisting guests and staff. The position offers an hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment.

Qualifications

Minimum High School Diploma, GED or the equivalent.
Must have reliable means of communication and transportation.
Must have a security guard license or be able to obtain one within an acceptable period.
Strong interpersonal communication skills and friendly, professional demeanor.
Neat and professional appearance.
Computer skills and ability to operate security and communication devices.

Responsibilities

Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
Maintain a visible presence in the facility / building assigned.
Monitor the environment, with the ability to detect suspicious and unsafe activity.
Know the facility / building policies and procedures, and enforce them within the required limits.
Perform required patrols of designated areas on foot or in vehicle.
Observe departing personnel to protect against theft and ensure authorized removal of property.
Prepare reports on accidents, incidents, and suspicious activities as directed.
The essential duties may differ by customer location assigned.
State or municipality mandated security officer licenses.