Evening Retail Lead - Customer Experience & Ops

Amazon; Jackson (WY); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Benefits

Job summary

Amazon in Jackson, WY is hiring a Retail Lead Associate to support customer service operations and floor leadership. The role requires open availability Tuesday-Saturday and offers a starting hourly wage with benefits.

You will engage customers, manage inventory, mentor peers, and help maintain a safe, high-quality site culture in a fast-paced environment. Bring 1+ years in retail or leadership and a High School diploma to join a dynamic team.

Qualifications

• High school or equivalent diploma.
• Are 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers using engagement strategies and model behavior for the team.
• Use inventory systems to scan, process, and count product.
• Provide peer-to-peer feedback and assist associates with issues.
• Contribute to continuous improvement of customer experience and operations.
• Identify barriers and trends affecting customer and associate experience; support site culture.
• Maintain safety and quality standards with a manager.
• Work in a fast-changing and ambiguous environment.
• Perform additional duties; work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds and stand for long shifts.

Skills

Customer service

Leadership

Retail experience

Education

High school diploma

Job description

Amazon in Jackson, WY is hiring a Retail Lead Associate to support customer service operations and floor leadership. The role requires open availability Tuesday-Saturday and offers a starting hourly wage with benefits.

You will engage customers, manage inventory, mentor peers, and help maintain a safe, high-quality site culture in a fast-paced environment. Bring 1+ years in retail or leadership and a High School diploma to join a dynamic team.