Evening PBX Operator — Hospital Switchboard Specialist

TriStar Summit Medical Center; Nashville (TN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Counseling services

Paid time off & disability

401(k) match

Education support

Fertility benefits

Life insurance

Identity protection

Discount programs

Job summary

TriStar Summit Medical Center is hiring a PBX Operator for an evenings shift to manage the hospital switchboard and pager system in accordance with hospital policy. You will direct calls, coordinate with hospital units during visitation, and assist patients, visitors and staff with timely, professional communication.

Your role involves logging EMTALA-related information, supporting patient flow, and handling ancillary tasks like mail, tickets, and sign-ins.

Qualifications

• High School Diploma or GED required.
• PBX/Customer Service Experience preferred.

Responsibilities

• Operate hospital switchboard and pager system per policy.
• Receive and direct calls to appropriate parties promptly and professionally.
• Coordinate with hospital units during visitation times while delivering customer service to staff, visitors, physicians, patients and referral sources.
• Coordinate with RESPOND on EMTALA-related matters and logging concerns during assessments.
• Assist customers, patients, and families during calls and visitations as needed.
• Coordinate with business office for meal tickets, safe entries/removals, mail, and vehicle sign-ins/outs.

Skills

PBX/Customer Service

Education

High School Diploma or GED

Job description

TriStar Summit Medical Center is hiring a PBX Operator for an evenings shift to manage the hospital switchboard and pager system in accordance with hospital policy. You will direct calls, coordinate with hospital units during visitation, and assist patients, visitors and staff with timely, professional communication.

Your role involves logging EMTALA-related information, supporting patient flow, and handling ancillary tasks like mail, tickets, and sign-ins.