Switchboard Operator

TriStar Summit Medical Center; Nashville (TN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Counseling services

Paid time off & disability

401(k) match

Education support

Fertility benefits

Life insurance

Identity protection

Discount programs

Job summary

TriStar Summit Medical Center is hiring a PBX Operator for an evenings shift to manage the hospital switchboard and pager system in accordance with hospital policy. You will direct calls, coordinate with hospital units during visitation, and assist patients, visitors and staff with timely, professional communication.

Your role involves logging EMTALA-related information, supporting patient flow, and handling ancillary tasks like mail, tickets, and sign-ins.

Qualifications

• High School Diploma or GED required.
• PBX/Customer Service Experience preferred.

Responsibilities

• Operate hospital switchboard and pager system per policy.
• Receive and direct calls to appropriate parties promptly and professionally.
• Coordinate with hospital units during visitation times while delivering customer service to staff, visitors, physicians, patients and referral sources.
• Coordinate with RESPOND on EMTALA-related matters and logging concerns during assessments.
• Assist customers, patients, and families during calls and visitations as needed.
• Coordinate with business office for meal tickets, safe entries/removals, mail, and vehicle sign-ins/outs.

Skills

PBX/Customer Service

Education

High School Diploma or GED

Job description

Full-Time, Evenings

Do you have the career opportunities as a(an) Switchboard Operator you want with your current employer? We have an exciting opportunity for you to join TriStar Summit Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

The PBX Operator is responsible for operating hospital switchboard and pager system and implementing all emergency plans according to hospital policy.

What you will do in this role:

• Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
• Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
• Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
• Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
• Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.

What qualifications you will need:

• High School Diploma or GED required
• PBX/Customer Service Experience preferred

Benefits

TriStar Summit Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

TriStar Summit is a 230+ bed comprehensive facility. We serve Davidson, Wilson and surrounding counties. We include a Level III Trauma Center. We offer a full array of acute care services. These include cardiology, oncology, orthopaedics/spine, rehabilitation and women’s services. We are an Accredited Chest Pain Center with PCI. We are a Primary Stroke Center. TriStar Summit is a leading provider of emergency heart and stroke care.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.