Evening Patient Registration Specialist

ummh; Marlborough (MA); On-site; USD 24,000 - 39,000; Part time

Benefits offered by this job

Signing bonus

Union: SHARE Marlborough

Job summary

UMass Memorial Health is seeking a Patient Registration Clerk to support inpatient and outpatient registration processes. You will enter demographic and insurance data, collect balances, answer phones, and assist with patient wayfinding in a compassionate, professional manner.

Responsibilities include verifying insurance, handling pre-registrations, and maintaining confidentiality while contributing to patient experience improvements in a fast-paced hospital setting.

Qualifications

• Excellent customer service and service recovery skills.
• Accurately enters patient demographics and financial information.
• Answers phones and handles voicemail professionally.
• Verifies insurance and collects patient liabilities when applicable.
• Performs pre-registrations for appointments and locations.

Responsibilities

• Obtain and enter demographic, insurance and other patient data into the registration system.
• Collect patient liabilities prior to or on the date of service.
• Assist patients with navigation and provide estimates of charges.
• Maintain confidentiality of patient information and uphold HIPAA rules.
• Support downtime procedures and teamwork within the department.
• Contribute to patient experience improvements and satisfaction scores.

Skills

Customer service

Data entry

Phone etiquette

Insurance verification

Cash handling

Job description

UMass Memorial Health is seeking a Patient Registration Clerk to support inpatient and outpatient registration processes. You will enter demographic and insurance data, collect balances, answer phones, and assist with patient wayfinding in a compassionate, professional manner.

Responsibilities include verifying insurance, handling pre-registrations, and maintaining confidentiality while contributing to patient experience improvements in a fast-paced hospital setting.