Marlborough ED Registration Representative 21 Hours Evenings

ummh; Marlborough (MA); On-site; USD 24,000 - 39,000; Part time

Benefits offered by this job

Signing bonus

Union: SHARE Marlborough

Job summary

UMass Memorial Health is seeking a Patient Registration Clerk to support inpatient and outpatient registration processes. You will enter demographic and insurance data, collect balances, answer phones, and assist with patient wayfinding in a compassionate, professional manner.

Responsibilities include verifying insurance, handling pre-registrations, and maintaining confidentiality while contributing to patient experience improvements in a fast-paced hospital setting.

Qualifications

• Excellent customer service and service recovery skills.
• Accurately enters patient demographics and financial information.
• Answers phones and handles voicemail professionally.
• Verifies insurance and collects patient liabilities when applicable.
• Performs pre-registrations for appointments and locations.

Responsibilities

• Obtain and enter demographic, insurance and other patient data into the registration system.
• Collect patient liabilities prior to or on the date of service.
• Assist patients with navigation and provide estimates of charges.
• Maintain confidentiality of patient information and uphold HIPAA rules.
• Support downtime procedures and teamwork within the department.
• Contribute to patient experience improvements and satisfaction scores.

Skills

Customer service

Data entry

Phone etiquette

Insurance verification

Cash handling

Job description

Exemption Status: Non-Exempt Hiring Range: $17.69 - $28.01 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations .

Schedule Details: Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Weekend

Scheduled Hours: 21 hrs 3:30pm-11:00pm

Shift: 2 - Evening Shift, 8 Hours (United States of America)

Hours: 21

Cost Center: 10021 - 5660 Admitting

Union: SHARE Marlborough

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the general direction of the Patient Access Manager, and/or Director, the Patient Registration Clerk performs a variety of registration duties. The Patient Registration Clerk provides access to healthcare by performing various duties in a professional and compassionate manner. Registration services includes registration of inpatient and outpatient service along with a wide variety of clerical and general administrative duties. Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information. General administrative duties include answering telephones, assisting with patient wayfinding, and providing estimates. Collects patient liabilities prior to or on the date of service, as appropriate. Staff is instrumental in maintaining good interpersonal relationships with peers, patients, visitors, physicians, and ancillary personnel. Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Tret, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc. Is responsible for maintaining confidentiality of patient information.

I. Major Responsibilities:

• 1. Excellent customer service skills and knowledge, i.e.; service recovery.
• 2. Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROB's, ID's, etc.), obtaining ABN's/IMM's when applicable and collection of patient financial responsibility.
• 3. Routinely uses reference material necessary to insure proper course of action. Seeks guidance when appropriate.
• 4. Staff member follows downtime procedures as established.
• 5. Staff routinely and proactively works on downtime work. This includes but is not limited to DL's, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensure work and patient waiting areas are neat and presentable.
• 6. Demonstrates understanding of their role in Press Ganey/HCAHPS scores. Focuses on their contribution in positively influencing patients experience and likelihood to recommend.
• 7. Processes pre-registrations for all appointment types and locations, excluding ER.
• 8. Answers phone and returns voicemails timely.
• 9. When uncertain, or when unusual situations occur, seek guidance from department manager. Never makes impulsive or hasty decisions.
• 10. Understands that everyone is a customer and demonstrates such by establishing good relationships with patients, visitors, ancillary departments and physician office personnel.
• 11. Staff member uses all eligibility resources available in order to verify the correct insurance is listed in the account.
• 12. Works well within the team environment and maintains open communication with co-workers. This includes meal breaks, shift change, etc.
• 13. Demonstrates ability to accurately identify and estimate patient financial liability (copayments, deductibles, coinsurances, deposits, etc.) Along with active collections, receipts, post and reconciles cash.
• 14. Consistently meets/exceeds Quality Review scores of 80%, 9 out of 12 months of the year.

Standard Staffing Level Responsibilities:

• 1. Complies with established departmental policies, procedures and objectives.
• 2. Attends variety of meetings, conferences, seminars as required or directed.
• 3. Demonstrates use of Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, pat