Evening Patient Access Specialist - Frontline Care

R1 RCM, Inc.; Clyde (NC); On-site; USD 15,000 - 26,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Customer Service Representative for an on-site role at LifePoint Haywood Regional Medical Center in Clyde, NC.

You’ll be the first contact for patients, guiding them through registration and ensuring accurate, compassionate access to care. Shifts run 7:00pm–7:00am with a 12-hour rotation across days and a half-day schedule, offering a fast-paced, team-based environment where your communication and multitasking skills help patients and care teams navigate

Qualifications

• Exceptional customer service experience and interpersonal skills.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• High School Diploma or GED; background checks and vaccinations may be required.

Responsibilities

• Register patients efficiently across multiple systems.
• Answer phones and collect accurate patient information.
• Minimize delays in registration to help timely access to care.
• Build trust with patients during stressful moments.
• Navigate insurance plans and collect co-pays when applicable.
• Collaborate with nurses and care teams to ensure smooth flow.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Resilience under pressure

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Customer Service Representative for an on-site role at LifePoint Haywood Regional Medical Center in Clyde, NC.

You’ll be the first contact for patients, guiding them through registration and ensuring accurate, compassionate access to care. Shifts run 7:00pm–7:00am with a 12-hour rotation across days and a half-day schedule, offering a fast-paced, team-based environment where your communication and multitasking skills help patients and care teams navigate