Evening Patient Access & Registration Specialist

Baystate Health; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health is seeking an Onsite Registration Representative in Springfield, MA for full-time evening shifts. You will collect patient information, verify insurance data, and facilitate efficient hospital registration. The role emphasizes courteous service, confidentiality, and accurate data entry to support revenue cycle processes.

Applicants should have customer service experience and be comfortable working with diverse patients. Bilingual skills are preferred.

Qualifications

• Customer service experience required.
• Bi-lingual preferred.
• Typing 25 wpm and basic computer skills required.

Responsibilities

• Greet patients promptly and provide welcoming service.
• Gather demographic and payor information for billing and registration.
• Answer questions and resolve issues with patients and staff with professionalism.
• Review accounts and collect overdue patient responsibility when needed.
• Process cash and credit card payments for services while maintaining accuracy.

Skills

Customer service experience

Bi-lingual

Job description

Baystate Health is seeking an Onsite Registration Representative in Springfield, MA for full-time evening shifts. You will collect patient information, verify insurance data, and facilitate efficient hospital registration. The role emphasizes courteous service, confidentiality, and accurate data entry to support revenue cycle processes.

Applicants should have customer service experience and be comfortable working with diverse patients. Bilingual skills are preferred.