ED Registration Specialist (Evenings, Part-Time)

Baystate Noble Hospital; Springfield (MA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Career development opportunities

Regional opportunities across Baystate

Job summary

Baystate Health is seeking an ED Registration Representative to join the Emergency Department Registration team at Baystate Medical Center in Springfield, Massachusetts. You will help ensure smooth patient intake by collecting accurate demographic and insurance information and supporting timely registration in a fast-paced environment.

The ideal candidate will have strong customer service skills, the ability to communicate clearly with patients and staff, and the ability to verify coverage and

Qualifications

• Customer service experience.
• Ability to communicate effectively, verbally and in writing, with patients, coworkers, and clinical partners.
• Ability to obtain and accurately document patient demographic and insurance information in a fast-paced, high-stress environment.
• Ability to analyze insurance information and explain patient financial responsibility.
• Ability to maintain a calm, compassionate, and professional demeanor during emotionally challenging or potentially dangerous situations.
• Ability to follow established policies, procedures, and workflows while maintaining accuracy and quality standards.
• Ability to demonstrate proper donning and doffing of PPE and knowledge of basic infection control practices.

Responsibilities

• Interview patients and collect accurate demographic and insurance information while maintaining professionalism and compassion in a fast-paced Emergency Department environment.
• Obtain required patient signatures, verify insurance information, and analyze coverage to determine and explain patient financial responsibility.
• Request and collect predetermined patient responsibility payments through an online payment portal and offer payment plan options when appropriate.
• Complete FirstNet account discharges, transfers, and status changes, as well as morning and afternoon preadmissions within designated timeframes and surgical late discharges.
• Follow Emergency Department policies and procedures for trauma registration, JDoe registration, burn reporting, animal bite reporting, WRISS, and SANE procedures.
• Communicate effectively with patients, coworkers, and clinical partners to resolve issues, support patient safety, and identify opportunities for process improvement.
• Initiate emergency code procedures through overhead paging when necessary and demonstrate proper PPE use and knowledge of infection control practices.
• Complete required departmental training, orientation, competency assessments, mentor sign-off, and the Compassionate Connections Program while maintaining a minimum 90% QA pass rate in overall account reviews, MSP, and RQA alerts.

Skills

Customer service experience

Effective communication

Demographics collection

Insurance verification

Professional demeanor under pressure

Policies and workflows

PPE & infection control

Job description

Baystate Health is seeking an ED Registration Representative to join the Emergency Department Registration team at Baystate Medical Center in Springfield, Massachusetts. You will help ensure smooth patient intake by collecting accurate demographic and insurance information and supporting timely registration in a fast-paced environment.

The ideal candidate will have strong customer service skills, the ability to communicate clearly with patients and staff, and the ability to verify coverage and