Per Diem Patient Access & Registration Specialist

Baystate Health; Springfield (MA); On-site; USD 27,000 - 36,000; Part time

Job summary

Baystate Health is seeking an onsite Registration Representative in Springfield, MA for per diem shifts. You will greet patients, collect demographic and payor data, verify insurance, and handle payments with a focus on accuracy and confidentiality.

The role requires solid customer service experience, strong English communication, and the ability to work in a fast-paced hospital environment. Per diem scheduling supports flexible hours and ongoing training is provided.

Qualifications

• Typing at least 25 words per minute with accuracy.
• Clear English communication, both oral and written.
• Experience in customer service environments.

Responsibilities

• Greet patients promptly and direct them to registration.
• Register patients and collect required demographic and payor data.
• Verify insurance data and explain financial responsibilities.
• Collect pre-determined patient payments and process cash/credit payments.
• Maintain patient confidentiality and perform identity verification.
• Coordinate with departments to maximize patient data accuracy and referrals.

Skills

Typing 25 wpm

English communication

Customer service

Job description

Baystate Health is seeking an onsite Registration Representative in Springfield, MA for per diem shifts. You will greet patients, collect demographic and payor data, verify insurance, and handle payments with a focus on accuracy and confidentiality.

The role requires solid customer service experience, strong English communication, and the ability to work in a fast-paced hospital environment. Per diem scheduling supports flexible hours and ongoing training is provided.