Evening Ops Admin Specialist: Data & Customer Service

FedEx Group; Rosemount (MN); On-site; USD 25,000 - 34,000; Full time

Job summary

Federal Express Corporation in Minnesota seeks a detail-oriented clerical specialist to support hub and station operations, including linehaul, quality assurance and customer service. You will tend to damaged and misaddressed packages quickly to optimize delivery times and serve as the customer’s first line of contact for a variety of issues.

The role focuses on data entry, reporting and frontline support, with duties spanning BCSA data retrieval, loss prevention tasks and coordinating with

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phone).
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Supports timely delivery and mitigates loss and damage by performing address searches/corrections and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages resolved and sent out for delivery the same day.
• Ensures all packages receive appropriate scan statuses and handles hazardous material damages as per policy.
• Researches missing packages to understand root causes and compiles information on disputed deliveries for management review.
• Reviews loss and damaged claims to identify improperly charged claims and informs management.
• Reviews and enters IC settlement information and DOT-required files; verifies timely log entry into system.
• Tracks metrics (IC charge backs, complaints, maintenance compliance) and prepares weekly reports for management.

Skills

Typing

Data entry

Phone, copier, fax

Microsoft Office

Customer service

Time management

Organizational skills

Multi-tasking

Attention to detail

Education

High School Diploma or GED

Job description

Federal Express Corporation in Minnesota seeks a detail-oriented clerical specialist to support hub and station operations, including linehaul, quality assurance and customer service. You will tend to damaged and misaddressed packages quickly to optimize delivery times and serve as the customer’s first line of contact for a variety of issues.

The role focuses on data entry, reporting and frontline support, with duties spanning BCSA data retrieval, loss prevention tasks and coordinating with