Operations Admin Specialist – Customer & Logistics

Federal Express Corporation

Rosemount (MN)

On-site

USD 25,000 - 38,000

Full time

8 days ago

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Job summary

Federal Express Corporation in Minnesota is seeking a clerical and administrative associate to support hub and station operations, including linehaul, quality assurance and customer service. You will handle data entry, filing, reporting, and act as the first line of contact for customers to resolve inquiries promptly.

This role emphasizes loss prevention, address correction, and timely processing to keep deliveries on track.

Qualifications

High School Diploma or GED required.
Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.

Responsibilities

Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
Reviews, researches and/or enters data in various systems to support functional areas.
Compiles data and provides regular and adhoc reports to management.
Serves as frontline customer service to receive, solve and/or escalate inquiries and issues.
Assists with Business Control Self Assessment (BCSA) audit activity by retrieving data for review.
Supports timely delivery and loss prevention by resolving address issues and ensuring packages are in good condition.
Tracks metrics and prepares weekly reports for management review.