Evening Operations Supervisor: IC Oversight & Site Quality

City-Wide-Facility-Solutions; Cincinnati (OH); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Medical benefits

Dental benefits

Vision benefits

PTO 120 hours

Holidays & floating holidays

Simple IRA

Mileage reimbursement

Career advancement

Job summary

City Wide Facility Solutions is seeking a Second Shift Supervisor to lead evening operations, support field crews, and ensure quality behind the scenes.

You’ll visit client sites after hours, inspect work, and ensure independent contractors meet our gold standard while coordinating with the Operations team on start-ups and escalations. This field-based role requires reliability and strong communication.

Qualifications

• 3+ years of experience in multi-site supervision, operations, or janitorial services management.
• Ability to lead and influence independent workers.
• Great attention to detail, follow-up, and organizational skills.
• Strong written and verbal communication — you can hold others accountable while keeping relationships strong.
• A high school diploma (or equivalent experience); knowledge of Microsoft Office and mobile tech tools.
• Reliable transportation, valid driver’s license, and a clean driving record — this is a field-based role.

Responsibilities

• Act as the key on-site contact during evening operations, building relationships with Independent Contractors (ICs) and ensuring service quality.
• Conduct inspections, respond to customer requests and complaints, and coordinate seamless start-ups for new clients.
• Monitor account performance and ensure ICs are meeting expectations — recommending adjustments or changes as needed.
• Communicate proactively with the Facility Solutions Manager on nightly activities, site issues, or escalations.
• Uphold City Wide policies and ensure all work complies with client procedures and safety standards.
• Adapt across environments — you might oversee services in an office one night and a warehouse the next.

Skills

Multi-site supervision

Leadership

Attention to detail

Communication

Microsoft Office

Driver's license

Education

High school diploma

Tools

Mobile tech tools

Job description

City Wide Facility Solutions is seeking a Second Shift Supervisor to lead evening operations, support field crews, and ensure quality behind the scenes.

You’ll visit client sites after hours, inspect work, and ensure independent contractors meet our gold standard while coordinating with the Operations team on start-ups and escalations. This field-based role requires reliability and strong communication.