Night Cleaning Supervisor: Client Ops & IC Liaison

City Wide Facility Solutions; North Carolina; On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

City Wide Facility Solutions is seeking a Second Shift Cleaning Supervisor (Night Manager) to support contract compliance and manage relationships with independent contractors. The role emphasizes client site inspections, issue resolution, and ensuring high client satisfaction.

Responsibilities include evening site visits to verify scope alignment, addressing complaints, and maintaining strong IC relationships.

Qualifications

• Fluent written and spoken Spanish and Portuguese highly preferred.
• High school diploma or equivalent experience in commercial janitorial services industry.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive and outgoing personality; strong relationship-building skills.
• Excellent verbal and written communication skills.
• Reliable transportation with an active driver’s license and auto insurance.
• Comfortable using a smartphone and Outlook email.

Responsibilities

• Perform client site visits in the evenings to ensure compliance with scope of work and company policies.
• Manage inspections, address complaints, and oversee new client starts to maintain high levels of satisfaction.
• Build strong working relationships with Independent Contractors (ICs) by communicating client priorities and collaborating to find solutions.
• Communicate with Facility Services Manager daily for any issues requiring immediate attention, including nightly recap via email or phone message.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper usage.
• Other duties as necessary.

Skills

Spanish

Portuguese

Communication

Relationship building

Detail oriented

Driver's license

Outlook

Smartphone

Education

High school diploma

Job description

City Wide Facility Solutions is seeking a Second Shift Cleaning Supervisor (Night Manager) to support contract compliance and manage relationships with independent contractors. The role emphasizes client site inspections, issue resolution, and ensuring high client satisfaction.

Responsibilities include evening site visits to verify scope alignment, addressing complaints, and maintaining strong IC relationships.