2nd Shift Janitorial Field Supervisor — Lead & Elevate Service

City-Wide-Facility-Solutions; Joliet (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare and dental

401k 100% match up to 4%

15 PTO days

Quarterly employee events

Quarterly client retention bonus

Job summary

City Wide Facility Solutions is actively seeking a 2nd Shift Facilities Supervisor to oversee quality control across our client facilities and coordinate with Independent Contractors to meet service standards. The role requires leadership experience, strong communication, and a focus on process improvement.

You will manage inspections, respond to client concerns, and ensure compliance with client policies while delivering reliable facility services.

Qualifications

• High school diploma or equivalent required.
• Three years of management experience leading a team in multi-unit locations.
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• MS Office, Internet skills required

Responsibilities

• Develop and maintain productive relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Solutions Manager daily for issues needing attention, including nightly recap via email or phone.
• Make recommendations for IC work assignments, manage to client standards and company guidelines, discharge if not meeting SLAs.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Skills

Leadership experience

Communication skills

Attention to detail

Process improvement

MS Office / Internet skills

Education

High school diploma or equivalent

Tools

MS Office

Internet skills

Job description

City Wide Facility Solutions is actively seeking a 2nd Shift Facilities Supervisor to oversee quality control across our client facilities and coordinate with Independent Contractors to meet service standards. The role requires leadership experience, strong communication, and a focus on process improvement.

You will manage inspections, respond to client concerns, and ensure compliance with client policies while delivering reliable facility services.