Evening Operations Lead — Hospitality & Team Growth

Chick-fil-A; Hickory (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Health benefits

Paid time off

Leadership development

Positive culture

Job summary

Chick-fil-A in Hickory, NC is seeking a PM Operations Manager to oversee all evening operations, lead a 20+ person team, and uphold our hospitality standards. You will solve problems on the fly, drive efficiency, and model servant leadership in a fast-paced environment.

This role emphasizes coaching, safety and sanitation, and collaboration with morning leaders for smooth shift transitions. Competitive pay, bonuses, health benefits, and leadership development opportunities are offered.

Qualifications

• 2+ years of leadership experience in restaurant, hospitality, or retail operations.
• Chick-fil-A experience preferred but not required.
• Ability to manage teams in a fast-paced, high-volume environment.
• Strong organizational and interpersonal skills.
• Passion for servant leadership and team development.
• Available to work evenings and Saturdays (closed on Sundays).
• Must be 18 years or older.

Responsibilities

• Lead and supervise all evening front-of-house and back-of-house operations.
• Ensure high standards for food quality, speed of service, cleanliness, and guest experience.
• Manage labor and food costs during PM hours to align with daily and weekly goals.
• Coach, mentor, and develop team leaders and team members through active feedback and performance evaluations.
• Ensure all safety, sanitation, and health protocols are followed.
• Communicate effectively with AM leaders to ensure smooth shift transitions.
• Execute nightly closing procedures and reporting.
• Handle customer complaints or incidents with professionalism and urgency.

Skills

Leadership

People development

Organizational skills

Interpersonal skills

Problem-solving

Job description

About Chick-fil-A

At Chick-fil-A, we’re not just in the chicken business — we’re in the people business. Our goal is to serve freshly prepared food, provide exceptional service, and positively influence everyone we encounter. As a PM Operations Manager, you will play a key leadership role in maintaining these standards during our critical evening hours.

Position Summary

The PM Operations Manager is responsible for overseeing all aspects of Chick-fil-A's evening operations, ensuring excellent service, team performance, and operational efficiency. You will lead by example, managing a team of 20+ during peak hours, solving problems on the fly, and driving a culture of hospitality and excellence.

Key Responsibilities

• Lead and supervise all front-of-house and back-of-house evening operations
• Ensure high standards for food quality, speed of service, cleanliness, and guest experience
• Manage labor and food costs during PM hours to align with daily and weekly goals
• Coach, mentor, and develop team leaders and team members through active feedback and performance evaluations
• Ensure all safety, sanitation, and health protocols are followed
• Communicate effectively with AM leaders to ensure smooth shift transitions
• Execute nightly closing procedures and reporting
• Handle customer complaints or incidents with professionalism and urgency

Qualifications

• 2+ years of leadership experience in restaurant, hospitality, or retail operations (Chick-fil-A experience preferred but not required)
• Proven ability to manage teams in a fast-paced, high-volume environment
• Experience in leading and developing people
• Strong organizational, interpersonal, and problem-solving skills
• Passion for servant leadership and team development
• Available to work evenings and Saturdays (closed on Sundays)
• Must be 18 years or older

What We Offer

• Competitive salary or hourly pay based on experience
• Performance-based bonuses
• Health benefits and paid time off
• Leadership development and advancement opportunities
• A positive, people-first culture

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.