Hospitality Manager

Workstream; Stafford (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fun workplace

Competitive pay

Flexible scheduling

Growth opportunities

Scholarship opportunities

Job summary

Chick-fil-A is seeking a Hospitality Manager to lead front‑of‑house operations with a focus on exceptional guest experiences. You will coach and mentor team members, model professional conduct, and help build a warm, welcoming environment in a fast-paced setting.

The role emphasizes servant leadership, team morale, and rigorous standards of service. Availability includes day, evening, and Saturdays, with Sundays off as part of the schedule.

Qualifications

• Experience leading hospitality teams or service-oriented staff.
• Strong coaching and mentorship abilities.
• Proven focus on guest experience and service excellence.

Responsibilities

• Lead front-of-house operations to deliver exceptional guest experiences.
• Model enthusiasm, professionalism and a servant leadership mindset.
• Train, coach, and mentor team members for growth and performance.

Skills

Leadership

Coaching

Guest service

Communication

Job description

Hospitality Manager

At Chick-fil-A, our Hospitality Manager serves as a leader who embodies our core values and culture, leading with a servant’s heart and a passion for developing others. This individual is passionate about creating remarkable guest experiences, coaching and mentoring team members, and ensuring excellence in every aspect of front-of-house operations.

Hospitality Managers set the tone for hospitality, guest service, and team morale. They thrive in a fast- paced environment, model strong character, and are energized by creating a warm, welcoming atmosphere for both guests and team members.

Position Type:

• Full-Time or Part-Time
• Includes Day, Evening, and Saturday Availability
• Closed on Sundays

What We Offer:

• A fun, supportive workplace where you can positively influence others
• Competitive pay
• Flexible scheduling
• A dynamic and fast-paced environment
• Opportunities for intentional growth and development
• First‑hand learning from experienced Operators and Leadership
• Scholarship opportunities
• A chance to build a lasting career with a company known for service excellence

Key Responsibilities:

• Lead and support front‑of‑house operations, ensuring an exceptional guest experience every time
• Be a role model by demonstrating enthusiasm, professionalism, and a genuine desire to serve others
• Train, coach, and mentor team members, helping them grow and thrive in their roles
• Set the tone and culture for each shift; act as a point of leadership and encouragement
• Be a hands‑on leader: taking orders, delivering meals, assisting guests, and supporting the team during high‑volume periods
• Oversee cleanliness, guest interactions, dining room presentation, and service speed
• Open or close the restaurant, act as a key holder, and support leadership in daily operations
• Count drawers, finalize day‑end procedures, and maintain accurate cash handling

What We're Looking For:

• A passion for people and a heart for serving others
• Previous supervisory or leadership experience in hospitality, food service, or customer‑facing roles preferred
• High emotional intelligence, with the ability to coach and manage team dynamics
• Strong verbal communication and interpersonal skills
• Commitment to operational excellence and Chick-fil-A’s Recipe for Service
• Reliable transportation and ability to work in a high‑energy, team‑focused environment
• Ability to create emotional connections with Guests through eye contact, enthusiasm, and a smile

Most Chick-fil-A® restaurants are independently owned and operated. Employment decisions, benefits, and policies are determined by individual Operators.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.